Privacy Policy

Business Moving Group, a brand of V.O.S. Inc. ("Company," "we," "us," or "our"), is committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website businessmoving.com, use our booking forms, or participate in our SMS/text messaging program.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact information: name, email address, phone number (including mobile phone number)
• Business information: company name
• Service information: current address, destination address, move details, project notes, and scheduling preferences

This information is collected when you: request a walkthrough or estimate, book an appointment through our online scheduling system, submit a contact or quote form on our website, use our chat widget, communicate with our team via phone, email, or text message, or opt in to receive SMS/text messages from us.

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and deliver our commercial moving services
• Send transactional SMS/text messages related to your service (scheduling confirmations, walkthrough reminders, project updates, estimate and invoice notifications)
• Respond to your inquiries and communicate about your project
• Send quotes and service information you have requested
• Process payments and manage billing
• Improve our website and services
• Comply with legal obligations

3. SMS/Text Messaging Program

Program Name: Business Moving Group SMS Notifications

Brand: Business Moving Group (V.O.S. Inc.)

When you provide your mobile phone number and consent to receive text messages, you are opting in to our SMS messaging program. This program sends transactional messages related to services you have requested. Messages may include:

• Appointment and walkthrough scheduling confirmations and reminders
• Estimate notifications and approval links
• Invoice notifications and payment links
• Project status updates and move-day logistics
• Service completion confirmations

Message Frequency: Message frequency varies based on your project activity. You will typically receive 1–5 messages per active project or service engagement. We do not send recurring scheduled messages outside of active service communications.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges from your carrier related to receiving text messages. Contact your mobile carrier for details about your text messaging plan.

Opt-In: You may opt in to receive SMS messages by checking the consent checkbox on our booking or quote forms, or by texting a keyword to our business number. Consent to receive SMS messages is not required as a condition of purchasing any goods or services from us. You may still use our services without opting in to SMS.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message from us. You may also text STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to opt out. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. You may also opt out by contacting us directly at (949) 866-4583 or ismael@businessmoving.com.

Help: For assistance with our SMS program, reply HELP to any message, or contact us at (949) 866-4583 or ismael@businessmoving.com.

We do not send marketing, promotional, or advertising text messages. All SMS communications are transactional and directly related to services you have requested or are actively engaged in.

4. No Sharing of Mobile Information

No mobile information, including mobile phone numbers collected through our SMS program or website forms, will be shared with third parties or affiliates for marketing or promotional purposes. No mobile data will be shared with third parties/affiliates for marketing/promotional purposes at any time.

We do not sell, rent, lease, trade, or otherwise disclose your mobile phone number or SMS opt-in data to any third party for their marketing or promotional use.

5. Data Sharing & Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our business, including:

• Twilio (SMS/text messaging platform)
• Payment processors (for invoice and payment handling)
• Scheduling and CRM platforms (for appointment management)

These service providers are bound by contractual obligations to keep your information confidential and are only authorized to use your data as necessary to provide services to us. They are prohibited from using your data for their own marketing or promotional purposes.

We may also disclose your information if required by law, subpoena, court order, or other legal process, or if necessary to protect our rights, property, or safety.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure storage of personal information, and access controls limiting who can view your data. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention & Deletion

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

Deletion Requests: You may request deletion of your personal data at any time by contacting us at ismael@businessmoving.com or (949) 866-4583. We will process your deletion request within 30 days and confirm completion via your preferred contact method.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correct: Request correction of inaccurate or incomplete data
• Right to Delete: Request deletion of your personal data
• Right to Opt Out: Opt out of SMS messages at any time by replying STOP

California Residents: Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have additional rights, including the right to know what personal information we collect and how we use it, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise these rights, contact us at ismael@businessmoving.com.

9. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse cookies, though some features of the site may not function properly. We do not use cookies to collect mobile phone numbers or SMS-related data.

10. Children’s Privacy

Our services and SMS messaging program are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need assistance with our SMS program, contact us at:

Business Moving Group (V.O.S. Inc.)
6388 Artesia Blvd, Buena Park, CA 90620
Phone: (949) 866-4583
Email: ismael@businessmoving.com
Website: www.businessmoving.com